What absorbency level do I need?
Absorbency refers to the amount of liquid a product can hold. The absorbency level depends on the type of product. On each individual product page we list absorbency levels. Reusable Underwear, Waterp
What is Time Release Polymer?
Tianyi products are engineered with an unique time release of Superabsorbent Polymers (SAPs), a powdery chemical in the core layers that absorbs liquid, pulling it away from the skin and turning it
Why should I choose Tianyi over another brand?
For more than 40 years, Tianyi has been producing premium incontinence and bladder control products that reflect the ever-changing improvements in design and performance. All Tianyi absorbency p
What are the different product sizes?
The product size depends on the type of product. On each individual product page we list the following:Length dimensions for Pads, Guards and Boost Ups.Waist dimensions for Fitted Briefs and Protectiv
I have used protective underwear but i still need more protection, what can I do?
Tianyi Boost-Ups are designed to be used inside Protective Underwear and Briefs. They can significantly increase the absorbency, extending the wear time of these products during the day and reducin
How do I know your unisex products will work for me?
Some companies claim to make different products for men and women. Our products are designed to work with a variety of body types. We provide different lengths and shapes in our Pads, Liners and Boost
Why can't I buy Tianyi products at a local retailer?
Tianyi mission is to deliver the highest quality at the lowest price. Selling through retailers creates added costs to consumers. Plus, for years, we focused on supplying healthcare organizations,
How do I order samples?
We offer one free sample kit, using the form on the "Free Samples" page. Additional samples can be purchased for a low delivered cost on the specific product pages.
Are Tianyi product FSA & HSA Eligible?
Yes, our products can be purchase with a Flexible Savings Account or Health Savings Account card at checkout.
What is your returns and Exchanges policy?
Upon receipt of your order, please check your purchases carefully. Verify that the size and style is what you ordered. If SPCP, LLC has made an error, we will correct our error as quickly as possible
What methods of payment do you accept?
We accept the following methods of payment:Credit Cards: Visa, Master Card, American Express and Discover.PayPal: We gladly accept PayPal payments. To pay by PayPal you must have a PayPal account.Mone
I don't want to order over the internet, can I still place an order?
You certainly can! You can give us a call at +86-0311-83175585 to have one of our friendly customer service representatives help you place an order. You can also go through the order process online th
How long will it take for my order to arrive?
We process orders as soon as we receive them during normal business hours (PT) Monday-Friday! If your bag/case order using FREE SHIPPING or FedEx expedited options arrives before 2:00 pm Pacific Time,
Do you always offer free shipping?
We do offer FREE SHIPPING on every order of $50 or more, via FedEx Ground and GSO (Bags & Cases) and USPS (Samples) throughout the continental United States. We also offer expedited options as well fo
Can I setup a recurring order?
Yes, you can select an order to auto-ship during the checkout process.
ls my account saved so I can see my product order history?
Yes, you can access your account in the top, right corner of the webpage. You can see your order history, update your profile and quickly reorder your favorite products.